reze88 takes the privacy of every Malaysian player seriously. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the rights you have in relation to your information when using reze88.win.
These highlights summarise our key privacy commitments. They do not replace the full Privacy Policy below — please read the complete document for all details.
reze88 uses 256-bit SSL encryption for all data in transit and industry-standard encryption at rest. Your personal details and MYR financial data are protected by multiple security layers.
reze88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data is shared only with service providers directly involved in operating the reze88 platform.
You have the right to access, correct, and request deletion of your personal data held by reze88. Submit a request through our support team and we will respond within 30 days.
reze88 uses cookies and similar technologies to improve your experience on the platform. We explain exactly what cookies we use, what data they collect, and how to control them.
reze88 collects only the personal data necessary to operate the platform, verify your identity, process transactions, and comply with legal obligations. We do not collect data beyond what is required.
reze88 retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable Malaysian and international law. Data is securely deleted when no longer needed.
Scope: This Privacy Policy applies to all personal data collected by reze88 ("reze88", "we", "us", "our") through the reze88.win website, mobile applications, and any other digital touchpoints operated by reze88. It applies to all registered players and visitors regardless of their location, including Malaysian players accessing reze88 from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and across Malaysia.
1.1 reze88 is committed to protecting and respecting the privacy of all individuals who use the reze88 platform. This Privacy Policy sets out the basis on which reze88 collects, processes, stores, and discloses personal data in connection with the operation of reze88.win and all associated services.
1.2 This Policy should be read in conjunction with the reze88 Terms & Conditions and the Responsible Gaming Policy. By registering an account or using the reze88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
1.3 reze88 processes personal data in accordance with applicable data protection laws, including relevant Malaysian legislation and internationally recognised data protection principles.
2.1 reze88 acts as the data controller in respect of personal data collected through the reze88 platform. As data controller, reze88 determines the purposes and means by which personal data is processed.
2.2 For all privacy-related enquiries, requests, or complaints, players may contact reze88 via the contact details set out in Section 16 of this Policy.
3.1 reze88 collects personal data in the following categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Registration & KYC verification |
| Contact Data | Malaysian mobile number, email address | Registration & account updates |
| Financial Data | Bank account details, e-wallet identifiers (TnG, Boost, DuitNow), transaction history | Deposits & withdrawals |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform access & login |
| Usage Data | Game history, bet history, session duration, pages visited | Platform use |
| Communication Data | Support chat transcripts, email correspondence | Customer support interactions |
| Compliance Data | Self-exclusion records, responsible gaming tool settings | Responsible gaming management |
3.2 reze88 does not collect sensitive personal data (such as racial or ethnic origin, religious beliefs, health information, or political opinions) except where strictly required by law or where you have provided such data voluntarily in the context of responsible gaming support.
4.1 reze88 uses the personal data we collect for the following purposes:
5.1 reze88 processes your personal data on the following legal bases:
6.1 reze88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes.
6.2 reze88 may share your personal data with the following categories of third parties, solely for the purposes described in this Policy:
6.3 All third-party service providers with whom reze88 shares personal data are contractually obligated to process such data securely and only for the purposes for which it was shared.
7.1 reze88 uses cookies and similar tracking technologies (including pixels and local storage) to enhance your experience on the reze88 platform. The following categories of cookies are used:
7.2 You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the reze88 platform.
8.1 reze88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including the satisfaction of legal, regulatory, accounting, and reporting obligations.
8.2 As a general principle:
8.3 When personal data is no longer required, reze88 will securely delete or anonymise it in accordance with our data destruction procedures.
9.1 reze88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
9.2 While reze88 takes all reasonable precautions to secure your data, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your reze88 login credentials and for notifying reze88 immediately if you suspect any unauthorised access to your account.
10.1 In the course of providing its services, reze88 may transfer personal data to recipients located outside Malaysia — for example, to international game providers or payment processing infrastructure. Where such transfers occur, reze88 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under applicable Malaysian data protection law.
10.2 Such safeguards may include standard contractual clauses, data processing agreements, or transfers to jurisdictions that provide an adequate level of data protection as recognised by relevant authorities.
11.1 Subject to applicable law, you have the following rights in respect of your personal data held by reze88:
11.2 To exercise any of these rights, please contact reze88 support via live chat or at [email protected]. reze88 will respond to all requests within thirty (30) days. We may require verification of your identity before processing certain requests.
12.1 The reze88 platform is strictly for adults aged 21 years and above. reze88 does not knowingly collect or process personal data from individuals under the age of 21.
12.2 If reze88 becomes aware that it has collected personal data from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account. If you believe that reze88 may have inadvertently collected data from an underage individual, please contact us immediately at [email protected].
13.1 With your consent, reze88 may contact you with information about promotions, bonuses, seasonal offers (including Deepavali, Hari Raya, and Chinese New Year campaigns), and other reze88 services via SMS, email, or in-platform messaging.
13.2 You may opt out of marketing communications at any time by:
13.3 Opting out of marketing communications does not affect the delivery of transactional and operational communications, such as deposit confirmations, withdrawal notifications, and account security alerts.
14.1 The reze88 platform may contain links to third-party websites or services (for example, payment providers or licensing authorities). This Privacy Policy applies solely to the reze88.win platform and its directly operated services. reze88 is not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
15.1 reze88 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via the email address associated with their reze88 account or through a prominent notice on the platform.
15.2 The "Last Updated" date at the top of this Policy indicates when the most recent revisions were made. Your continued use of the reze88 platform following notification of any change constitutes acceptance of the updated Privacy Policy.
15.3 If you do not agree with any changes to this Privacy Policy, please cease using the reze88 platform and contact support to request account closure.
16.1 For any questions, requests, or concerns relating to this Privacy Policy or the processing of your personal data by reze88, please contact us through the following channels:
16.2 reze88 customer support is available in English and Bahasa Malaysia, every day of the year including Malaysian public holidays such as Deepavali, Hari Raya Aidilfitri, and Chinese New Year.
16.3 If you are not satisfied with reze88's response to a privacy concern, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Your personal data and MYR transactions are protected by reze88's security infrastructure. Log in or visit our FAQ for more information about your account and privacy settings.
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